Terms and conditions

  • Our services
  • Property rights
  • Prohibited activities
  • Services management
  • Contact information

Our services

Acceptance of Terms: By subscribing to and using our desktop application, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Your continued use of our software indicates your acceptance of any future modifications to these terms. If you do not agree, you must discontinue the use of our services immediately.

License: We grant you a limited, non-exclusive, non-transferable license to use our software strictly in accordance with these terms. This license is provided for personal or business use, depending on the subscription plan chosen. You may not resell, distribute, or modify the software without our prior written consent.

  • Single-user license: Limited to one installation per purchased subscription.
  • Multi-user license: Allows multiple installations as per the purchased plan.
  • Restrictions: You may not reverse-engineer, decompile, or otherwise attempt to extract the source code of our software.

Updates: We regularly provide software updates to enhance security, improve functionality, and introduce new features. By using our services, you agree to receive automatic updates that may be installed without prior notice. Some updates may require manual installation, and failure to update the software may result in limited functionality or security risks.

  • Mandatory updates: Some critical updates must be installed to continue using the software.
  • Feature enhancements: Updates may include new features, but some functionalities may be modified or deprecated over time.
  • Compatibility: Users are responsible for ensuring their system meets the updated software requirements.

Property rights

Ownership: All intellectual property rights related to our software, including but not limited to its source code, design, trademarks, and branding, remain the sole property of Nordic ATS. Purchasing a subscription grants you a limited, non-exclusive, and non-transferable right to use the software but does not provide any ownership rights over the software, its components, or any associated content.

  • You may not modify, reverse-engineer, reproduce, or distribute any part of the software without explicit written permission from Nordic ATS.
  • Any feedback or suggestions provided by users may be used by Nordic ATS to improve the software, with no obligation to provide compensation or credit.

Pricing: The pricing for our software and its subscription plans is listed on our official website and is subject to change without prior notice. We reserve the right to modify pricing based on market conditions, new features, or operational costs.

  • Plan Tiers: Subscription pricing varies based on individual or multi-user access.
  • Promotional Offers: Discounts and special offers may be available for a limited time and are subject to specific terms.
  • Price Changes: Any price changes will apply to new subscriptions and renewals, but not active subscriptions until the end of their billing period.

Payment: Payments for our services must be made in advance, and access to the software is granted upon successful payment processing.

  • Accepted Payment Methods: We accept major credit cards, PayPal, and other online payment methods as specified on our website.
  • Renewal & Manual Payments: Our subscriptions do not renew automatically. Users are required to manually renew their plans before expiration to maintain uninterrupted access.
  • Failed Payments: If a payment fails or is not completed within the specified period, access to the software may be restricted until payment is successfully processed.

Prohibited activities

Unauthorized Use:

The following activities constitute unauthorized use of the software and are strictly prohibited:

  • Multiple Logins on a Single License: Unless covered under a multi-user plan, using the same credentials to access the software on multiple devices simultaneously is prohibited.
  • Reverse Engineering & Modification: Attempting to modify, translate, decompile, disassemble, or reverse-engineer any part of the software.
  • Bypassing Security Measures: Attempting to disable, hack, or bypass any security features or access restrictions embedded within the software.
  • Unauthorized Third-Party Integrations: Using or connecting unauthorized third-party applications, plugins, or APIs that alter the functionality of our software without prior approval.

Prohibited Activities

Users agree not to engage in any of the following activities while using our software:

  • Illegal Use: Using the software for any illegal, fraudulent, or unauthorized purpose, including but not limited to violating local, national, or international laws.
  • Malicious Activities: Introducing viruses, malware, or any other harmful technology that could damage, disrupt, or impair the functionality of the software or third-party systems.
  • Resale & Redistribution: Selling, sublicensing, leasing, or otherwise distributing access to the software without our explicit written consent.
  • Data Scraping & Exploitation: Attempting to extract, copy, or harvest data, algorithms, or source code from the software for personal or commercial gain.
  • Interfering with Operations: Taking actions that could overload, disrupt, or interfere with the performance or integrity of our services, servers, or networks.
  • Impersonation & Misrepresentation: Misrepresenting your identity, affiliation, or authority to gain unauthorized access or deceive other users.

Failure to comply with these terms may result in immediate termination of your account, legal action, and/or liability for damages incurred. We reserve the right to monitor usage and take necessary action to protect the integrity of our software and its users.

Services management

We strive to ensure that our software and services remain accessible, secure, and continuously improved. The following terms govern our support, service termination, and any changes to these terms.

Support: We provide customer support to assist users with software installation, troubleshooting, and general inquiries.

  • Support Channels: Users can contact our support team via email, live chat, or our support center during official business hours.
  • Response Time: We aim to respond to support inquiries within 24-48 hours, depending on the complexity of the request.
  • Limitations: While we offer assistance for software-related issues, we do not provide support for third-party integrations, hardware issues, or problems caused by modifications made by the user.
  • Premium Support: Users on enterprise or multi-user plans may receive priority support and a dedicated account manager.

Termination: We reserve the right to suspend or terminate access to our services under the following conditions:

  • Breach of Terms: If a user violates any of the provisions outlined in these terms, including unauthorized use or prohibited activities.
  • Failure to Renew: If a user does not manually renew their subscription upon expiration, access to the software will be suspended until payment is received.
  • Legal or Security Reasons: If required by law or if an account is found to be a security risk, we may suspend or terminate access immediately.
  • User-Initiated Termination: Users can choose to terminate their subscription at any time, but no refunds will be provided for the remaining subscription period unless covered under our refund policy.

Changes to Terms: We may update or modify these terms periodically to reflect changes in our services, policies, or legal requirements.

  • Notification of Changes: Significant changes will be communicated via email or an in-app notification.
  • User Agreement: Continued use of our services after updates to these terms indicates acceptance of the changes. If a user disagrees with any modifications, they must discontinue using the software.
  • Version Control: A record of previous versions of our terms will be maintained for reference.

Contact information

We value communication with our users and encourage you to reach out if you have any questions, require support, or need further assistance regarding our services.

How to Reach Us

For any inquiries, you can contact us through the following channels:

  • Email Support: support@nordicats.com – General inquiries, troubleshooting, and technical support.
  • Live Chat: Available during business hours through our e-mail.
  • Support Center: Help Center – Access FAQs, documentation, and guides.
  • Phone Support: Available for enterprise users and priority support customers. Contact details are provided in the user dashboard.

Business Hours

Our support team operates during the following hours:

  • Monday to Friday: 9:00 AM – 6:00 PM (GMT)
  • Weekend & Holidays: Limited support for urgent issues

We aim to provide timely and efficient support, ensuring a smooth experience for all users. If you require additional assistance, feel free to reach out!