Politique de remboursement

Effective Date: 02 January 2025 
Last Updated: 18 January 2025 

At Nordic ATS, we strive to provide the best possible experience with our recruitment management software. However, we understand that sometimes users may need to request a refund. This policy outlines the conditions and process for requesting a refund.

  • Eligibility for Refunds
  • Refund Request Process
  • Special Circumstances
  • Contact Information

Eligibility for Refunds

We offer refunds under specific circumstances, based on the following conditions:

Refund Period

  • Users can request a refund within 14 days of purchase if they are unsatisfied with the service.
  • Refunds are not available after 14 days unless covered under exceptional circumstances (see Section 1.3).

Eligible Refund Cases

Refunds will be granted in the following situations:

  • Technical Issues: If the software fails to function as described and our support team is unable to resolve the issue.
  • Duplicate Payment: If a user is charged multiple times for the same service.
  • Unauthorized Charge: If a payment was made without the user’s authorization (must be reported within 7 days).

Non-Eligible Cases

Refunds will not be granted in the following cases:

  • User No Longer Needs the Service: Refunds will not be provided if the user simply changes their mind or no longer needs the software.
  • Failure to Renew on Time: Since renewals are manual, failure to renew does not qualify for a refund.
  • Violation of Terms of Service: If the user’s account was terminated due to policy violations, no refund will be provided.
  • Partial Usage: Refunds will not be issued for partially used subscription periods.

Refund Request Process

To request a refund, users must follow these steps:

  1. Submit a Request: Send an email to sales@nordicats.com with the subject line “Refund Request – [Your Order ID]”.
  2. Provide Details: Include your account details, purchase date, and the reason for your refund request.
  3. Review & Approval: Our team will review your request and respond within 5-7 business days.
  4. Refund Issuance:
    • If approved, the refund will be processed via the original payment method within 7-10 business days.
    • If denied, we will provide an explanation along with possible alternative solutions.

Special Circumstances

We may offer credit adjustments or service extensions instead of refunds in certain cases. If you are facing an issue, we encourage you to contact our support team first to explore all possible solutions before requesting a refund.

Contact Information

For all refund-related inquiries, you can reach us at:

Email: sales@nordicats.com

We are committed to ensuring a smooth and fair refund process for all users. If you have any concerns, please reach out, and we’ll be happy to assist you.