Find Answers to Common Questions

Browse through our FAQs for instant help, or visit our forums for more in-depth discussions.

  • Account & Billing
  • Product Features
  • Technical Support

Account & Billing:

Learn about account management, billing details, and subscription renewals.

Your account is automatically created upon subscribing. The login details, along with a software installation guide, will be sent to the email address you used during the subscription process. If you don’t see the email, please check your spam/junk folder or contact our support team.

Yes, you can change your billing details by navigating to your account settings. Go to the "Billing" section, where you can update your payment method or other billing information.

We accept major credit cards, PayPal, and bank transfers. For specific payment options in your region, please refer to our payment page.

Yes, we send email reminders 7 days before your plan expires to ensure you have enough time to renew your subscription.

We offer refunds within 14 days of purchase if you are not satisfied with our service. For more details, please refer to our refund policy page.

Product Features:

Understand the tools and capabilities of our SaaS platform.

The individual access plan includes resume screening, job posting automation, and basic analytics. For a detailed breakdown, visit our pricing page.

Yes, the resume processing limit depends on your plan. Individual plans allow up to 600 resumes annually, while multi-user plans provide higher limits or unlimited access.

Absolutely! Our platform supports integration with most major HR software via API. Contact our support team for detailed integration instructions.

Yes, our system supports multiple languages, including Swedish, English, French, and German, to cater to diverse recruitment needs.

The analytics dashboard provides insights such as candidate engagement, application trends, and hiring efficiency metrics, depending on your subscription level.

Technical Support:

Get help with technical issues and troubleshooting.

Click on the "Forgot Password" link on the login page. Enter your registered email address, and we’ll send you a password reset link.

Ensure your resume file meets our supported formats (PDF, DOCX) and size limit. If the issue persists, contact our support team for assistance.

For urgent issues, you can reach our support team via live chat or email us at support@nordicats.com. We aim to respond within 24 hours.

Yes, our platform is fully responsive and works seamlessly on both desktop and mobile devices.

To ensure optimal performance, please ensure your system meets the following requirements:

  • Operating System: Windows 10 or later / macOS 11 (Big Sur) or later.
  • Processor: Intel Core i5 or equivalent.
  • RAM: Minimum 8 GB (16 GB recommended for large-scale operations).
  • Storage: At least 2 GB of free disk space.
  • Graphics: A GPU with OpenGL 3.3 support or higher.
  • Internet Connection: A stable internet connection is required for updates and cloud-based features.

For more detailed system specifications or compatibility inquiries, feel free to contact our support team.